Reliance Communications hiring for L3 Assurance Engineer - CCIE Lab Certified

Company Name: Reliance Communications

Job Description: L3 Assurance Engineer - CCIE Lab Certified

Job Location: Mumbai

Experience: 5-12 Years

Key Skills: CCIE Lab Certified

Function: Telecom/ ISP

Role: Other Telecom/ISP - Level 3 Assurance Engineer

Job Description

·         Provide in depth technical analysis to the Managed Services Assurance team

·         Full knowledge of RGC management systems, core network, and complex customers

·         Final escalation point for all technologies related to Managed Services within DAKC

·         Ensure contracted levels of performance are achieved by the proactive surveillance, event control and escalation management of performance related incidents.

·         The position is expected to meet all agreed SLA metrics as contracted by Reliance Globalcom and to minimize service impacts to customers within established cost parameters

·         Act as 3rd line Escalation for all Managed Services incidents

·         Act as point of contact for client and internal requests

Direct less senior engineers and help to coach and mentor them without being line manager

The Assurance Engineer role will involve but is not limited to

- Analysis of complex switching and routing faults

- Incident Management

-- Preparing technical and testing documentation and supporting testing stages of incidents

- escalation point for internal, client or vendor requests or escalations

- coach and mentor less senior engineers

- work close with the networking teams in fault scenarios

- Customer Satisfaction (CSAT).

- Complex faults remain within SLA

- MTTR SLA’s are met

- Full knowledge (via tests) of the RGC processes.

- 100% adherence to the customer design standards, and the documentation compliance

- answer phone within 5 rings

- 95% of all performance  related alerts are acknowledged and tickets created within 15 minutes of event notification.

- 80% of all tickets are to be resolved within 48 hours

- All tickets are to comply 100% with Reliance Globalcom Standards.

- 95% of all Notifications to be completed within 15 minutes of due time.

- >95% achieved in monthly NMC ticket audit

- Minimize escalation to in country Level 3 teams

No of people directly supervised:

    None

5-7 yrs of experience within a IP engineering service provider

CCIE, with 1 years experience since accreditation

Good knowledge of general Networking and Telecoms

ITIL   

The candidate will have more than 5 years experience in configuring Cisco routing and switching networks.

- Experience in trouble shooting WAN and LAN environments

- Experience in working is a service provider environment

- Experience in working with multiple providers and technologies

- Confident English written and verbal communication skills and experience discussing solutions with clients.

- Experience in completing high quality technical documentation for internal and client use.

- Experience helpdesk environment

- proficient MS office (MS Word and Excel user)