Company Name: Magna Infotech Private Limited
Job Description: Network Engineer
Working Experience: 2-4 Years
Work Location: Bengaluru
Job
description:
Monitoring and troubleshooting Volvo network
devices across the globe and ensure continuous productivity.
Good analytical, trouble-shooting skills in the
area of technical fault isolation and rectification
Analyze the issue, identification of problem,
troubleshoot and resolve cases within the set target
Provide technical solution on resolving the cases
within service monitoring.
Provide support services for daily Operations in
terms of technical as well process wise
Come out with innovative ideas which can really
help to reduce human error or work effort in day to day operations
Should be keen in taking up the responsibilities,
maintaining 24x7 operations and support systems
Willing to work on 24/7 rotational shift basis
Roles and
Responsibilities:
Work as a network engineer and manage Volvo network
devices across the globe.
Analyze the issue reported, identify problem areas,
devise and work with team members to enhance quality of service and prevent
future issues.
Meet the resolution/escalation target set on
monthly basis
Escalate the events/incident to 2nd level team in
time of the problems that cannot be solved by within the scope of L1 engineer
Fault handling and escalation (identifying and responding
to faults on networks, joint investigation and fixing the issue with vendor)
Carry out event and incident
localization/resolution/escalation in accordance with given instructions
Contribute as a team member by performing other
duties as assigned.
Requirements:
A Engineering graduate in Computer Engineering / Information technology
Have at least 2 to 4 years of working experience in
NOC environment.
Good understanding in basics of networking
Should have a valid CCNA certification
Hands on experience in troubleshooting cisco
routers/switches
Should have knowledge in routing protocols
(RIP,IGRP,EIGRP,OSPF)
ITIL Possess knowledge (Events/incidents and
problem) management