Replicon
Software India is hiring Customer Success Specialist
Company
Name: Replicon Software India Private Limited
Job
Description: Customer Success Specialist
Working
Experience: 6-10 Years
Work
Location: Bengaluru
Job
ID: 200
Number
of openings: 5 nos
Responsibilities:
Engage
and individually manage a large volume portfolio of key customer accounts
Work
closely with stakeholders within each customer account to identify their work
flow processes and business challenges to create a Business Requirements
document and project plan in regards to the successful implementation of their
chosen Replicon solution
Oversee
the successful implementation/configuration of Replicon’s product suite for
each customer account by working with an Implementation Specialist
Identify
and prioritize accounts based on outstanding issues, growth opportunity,
strategic value and renewal timeframe
Develop
a strategy for each account that identifies their critical success factors,
measurable milestones, potential obstacles and recommended plan of action
Work
collaboratively with various internal team/individuals for the best interest of
the customer (technical support, engineering, sales, etc.)
Qualifications
Bachelor’s
Degree or equivalent work experience in the software industry
6-10
years of strong customer delivery experience, managing projects related to
business software such as ERP, CRM, SAAS applications
Extensive
technical account management & customer engagement experience
Must
have had hands on working knowledge of Implementation experience with business
applications (e.g. SAP, Oracle, PeopleSoft)
Excellent
written & verbal communication skills
Experience
working with senior executive level personnel in customer accounts
Company
Address: Replicon Software India Private Limited, # 28, Ground Floor, 3rd
Main Road, 1st Cross Ashwini Layout, 100 Feet Road, Ejipura,
Koramangala, Bengaluru – 560047,
Telephone:
4013 0444
Must be willing to work in North American business timings
Must be willing to work in North American business timings