Skip to main content

L2 Support Openings with Symphony Teleca

Company Name: Symphony Teleca Corporation India Private Limited

Job Description: L2 Support

Work Experience: 3 – 5 Years

Work Location: Bangalore

Education: UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required

Job Description
Role and Responsibility

Education & Experience: Graduate with 2-3 Years, L2 support with excellent communication skill.

Certification (If any): MCSE/MCSA, CCNA, and ITIL

Should have troubleshooting experience for MS Office, Windows OS, Internet explorer, Outlook, Active Directory, Basic Networking knowledge, and VPN.

Should have good understanding of Ticketing Systems and Remote connect tools, PC Hardware Environment, and Printers.

Should be able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support

Should be willing to work in Night Shifts

Talks to and works with end-users to research and resolve their IT issues

Triage problem, determine the urgency and decide how to react, prioritize, and escalate as necessary

Handle client escalations and ensure process adherence

responsible for managing daily service desk operations and the representatives.

Demonstrated Experience

1. Good knowledge on ITIL and service desk functions

2. Good communication and handle escalations

Notice Period: Should not be more than a month

Desired Profile
Please refer to the Job description above

Contact Person: Deepthi P

Contact Details: Symphony Teleca Corporation India Private Limited, Plot No.3 & 3A, EOIZ Industrial Area Sy.No.85 and 86, Sadaramangala Village, Krishnarajapuram Hobli, Bangalore – 560 066

(080) 3307 1000 Phone

 Website: http://www.symphonyteleca.com 
Labels:

Popular posts from this blog

Aricent Technologies holdings is hiring for Senior Software Engineer

Aricent Technologies holdings is hiring for Senior Software Engineer Entity Name: Aricent Technologies Holdings Private Limited Job description: Senior Software Engineer Job Reference: 42462 Work Experience:  3 – 5 Years Salary: Not Disclosed Educational Qualification: BE Work location: Bengaluru Desired profile Individual Contributor, Excellent technical aptitude, lead team technically, deep exposure to LTE MAc layer or RLC/PDCP layer implementation Mandatory Skills: C / C++ Interested candidates can apply the job through this link  https://bit.ly/2mN4Q5H Website:  https://www.aricent.com/ Company Address: Aricent Technologies Holdings Limited, 18/1, Outer Ring Rd, Chandana, Panathur Post, Bengaluru 560103 Telephone: 080 4106 7000 Company profile Aricent is a global design and engineering company innovating for customers in the digital era. We help our clients lead into the future by solving their most complex and mission
Read more

Intel Corporation hiring for Pre-Silicon Verification Engineer

Company Name: Intel Corporation Job Description: Pre-Silicon Verification Engineer Job Number: 706106 Description In this position, the candidate will be responsible for verification of soft IP cores for Intel's next generation chips (including SOCs) for the different market segments. Candidate will develop various Verification components like scoreboard, monitors, checkers and overall Verification environment Develops pre-Silicon functional validation tests to verify system will meet design requirements. Creates test plans for RTL validation, defining and running system simulation models. Qualifications Master of Science (or a Master of Technology) degree in Electrical Engineering with more than three years of relevant industry experience or a Bachelor of Science (Bachelor of Technology) degree in Electrical Engineering with more than five years of relevant industry experience. Experience: Expertise in system Verilog, and OVM based verification meth
Post a Comment
Read more

Broadcom is hiring Senior Accounting Coordinator

Company Name: Broadcom India Private Limited Job Description: Senior Accounting Coordinator Job Reference: 28442BR Work Experience: 2 – 3 Years Work Location: Bangalore Education: UG - B.Com, PG - Post Graduation Not Required Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required Job Description This position supports the Employee Expense Reimbursement Processes. The individual will be responsible for auditing records/support on employee expense reports/receipts. The employee will also be responsible for ensuring compliance with the Broadcom Travel policy, including provision for receipts as required by the various business entities. Desired Profile SUMMARY Bachelors Degree in Commerce or other related field preferred. 2 years of T&E / Accounts Payable / Procurement experience will be an added advantage Above average skills in Microsoft Excel. Prior experience in PeopleSoft / SAP is a plus. Ability to prioritize and meet
Read more