Company Name: Replicon Software India Private Limited
Job Description: Product Support Associate – 4 Openings
Job Reference: 61
Work Experience: 2 – 3 Years
Work Location: Bangalore
Education: UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization, Post Graduation Not
Required
Job Description
About Replicons Support team in Bangalore:
Are you the kind of person who is intimately familiar with terminology
like DNS, DHCP, TCP/IP, SMTP, IIS, SQL, and can teach all these to your
grandmother?
Do your eyes light up when a friend or colleague comes to you with a
hardware/software problem?
Are you the sort of person who loves playing around with new software
and will not rest till there is nothing more to learn about it?
If you are any of these, then the Replicon Application Support team is
the place for you.
Support in Replicon is not just about solving customers issues.
Its also about knowing and applying all technologies related to
Replicons products.
Its about knowing the different ways of configuring the product and
helping the customer implement it.
Its about being intimate about the products limits and suggesting ways
of improving the product.
In short, an Application Support Associate in Replicon is not only a
Support professional, but also a researcher, a tester and a consultant to both
customers and Product Management.
Our team here consists of some of the best troubleshooters in the
business. They come from backgrounds varying from Desktop/Network Support to Database
administrators/Programmers. They use the top-of-the-line CRM tools like
Salesforce and other applications like GoToAssist / Webex for remote desktop
sharing. They work with customers from all over the world including countries
like Nigeria, South Africa and Antarctica.
The Product Support Associate will be working as part of a growing and
hardworking team. The ideal candidate will be able to resolve Level 1 customer
issues, escalating critical issues to Tier 2 team, reaching solutions that are
mutually beneficial to customers and Replicon, while remaining positive and
upbeat.
Responsibilities:
Provide pleasant and professional customer service and technical
support to current and potential customers of Replicons product suite and
related environment via telephone, FTP, remote dial-up connections and email.
Desired Profile
Qualifications:
Trouble shooting skills are a must
Excellent written and oral communication skills
Demonstrated superior customer service skills
Shift Timings
North American Shift
6 PM - 4 AM
Contact Details: Replicon Software India Private Limited, #28, Ground
Floor, 3rd Main Road, 1st Cross Ashwini Layout, 100 Ft Road, Ejipura, Koramangala, Bangalore -560038
Tel: +91 80 4013 0444
Website: http://www.replicon.com