Company Name: Hewlett Packard India Private Limited
Job Description: Service Center Service Manager
Job Code: 1197998
Work Experience: 2 – 5 Years
Work Location: Bangalore
Education: UG - B. Tech/B.E. – Computers, PG - Any Postgraduate - Any
Specialization
DOCTORATE - Doctorate Not Required
Job Description
Apply technical knowledge to operate a technology area (e.g. server
administration, technical security management, performance management) or
customer group with moderate risk/complexity. Integrate technical knowledge and
business understanding to create superior solutions for HP and for customers.
Incident Management: Resolve most technical incidents independently
within your technical area. Work with team members to resolve more complex or
cross-technology incidents.
Escalation Management: identify potential escalations and alert
management proactively.
Problem Management: Begin to proactively and reactively provide
solutions to prevent problems from occurring in area of responsibility.
Change Management/Implementation: Independently review, implement, and
verify changes/solutions of moderate complexity and risk to meet customer
and/or trade/HP Information Technology (HPIT) infrastructure needs within
area(s) of technical responsibility.
Patch and Security Management: Apply patch and security changes per
policy. Proactively monitor the environment for patch compliance.
Configuration Management: Ensure Configuration Management Database
(CMDB) entries are complete and accurate.
Solution Design: Apply HP solutions to meet moderately complex
customer and/or trade/HPIT infrastructure needs within area(s) of technical
responsibility.
Quality: Provide continual improvement recommendations/direction
setting advice within work team.
Project Management: Participate in customer and internal projects,
including transformation. Lead projects from own responsibility area.
Customer Relationship Management: Balance internal needs with
customers and/or internal businesses/end users needs within defined parameters.
Teamwork: Work as part of a team, which may be virtual, global, and/or
multi-functional. Seen as a resource to the team within area of technical
responsibility. Typically advises or sets direction for:
May provide leadership for small customer(s) or provide input for
larger customer(s)
Sub-region or region
Desired Profile
Education and Experience Required:
Bachelors degree in Computer Science, Engineering, Business, or
related field or equivalent work experience. May hold entry-level or
intermediate-level certification(s) in work field. Typically 2-5 years of
relevant experience
Knowledge and Skills Required:
Typical skills include:
Understanding of technology in direct responsibility
(developing) General understanding of related technologies
Customer Service
General Project Management
(developing) Customer/Vendor Management
(developing) Business Analysis
(developing) General Financial Management
Contact Details: Hewlett-Packard India Sales Private limited, 24,
Salarpuria Arena, Adugodi
Hosur Road, Bangalore - 560 030
Telephone: (080) 33824000 / 33829000