Walk in Interviews from 2 July 2018 to 6 July 2018 at Amazon Development Centre for Seller Support Associate Voice

Walk in Interviews from 2 July 2018 to 6 July 2018 at Amazon Development Centre for Seller Support Associate Voice

Entity Name: Amazon Development Center India Private Limited

Salary Scale: Rs 300,000 to Rs 400,000 per annum

Job description: Seller Support Associates - Voice

Work Experience: 0 – 4 Years

Education: Any Graduate - Any Specialization, Any Postgraduate - Any Specialization

Work location: Bengaluru

Desired profile: 

Demonstrates effective, clear and professional written and oral communication.

Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.

Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.

High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers. 

The Seller Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.

Education, Experience and Skills 

Education: 3rd level qualification Graduation

Language: English proficiency

6 + months experience within a customer service /contact Centre environment would be an advantage

Demonstrated desire to expand skills into new areas.

Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox

Business acumen in areas of e-commerce and retail is advantageous

Process improvement awareness and experience

Enthusiasm and strong self-motivation.

Strong prioritization and time management skills, with a high degree of flexibility.

Ability to embrace constant change with flexibility and good grace.

Demonstrate appropriate sense of urgency and adaptability in response to changing business needs

Demonstrates effective communication, composure, and professional attitude

Exemplary performance record, particularly with regard to quality & productivity.

Interview Venue: 
Amazon Development Center India Pvt. Ltd. Orion building ,Ground Floor. Bagmane Constellation Business Park, K.R. Puram- Marathalli Ring Road, Mahadevpura, Bangalore - 560048 Landmark: Opposite Soul Space Arena mall

Date and time: From 2 July 2018 to 6 July 2018 between 9.30 AM- 11.30 AM

Contact Person: Mr. Navin Sharma

Company profile: Amazon.com opened on the World Wide Web in July 1995. The company is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire phone, Fire tablets, and Fire TV are some of the products and services pioneered by Amazon.